Products/Searching Tips (top)
Know exactly what you want? Or perhaps just looking
for a moisturizer?
Finding products is easy with Bindi's comprehensive
search. Just use the comprehensive Search box located
at the top right corner of any page. You can enter the
product number if you have it or just enter a search
word. Then simply browse the results for your search
For a more specific search click on the search link
on the left of the Search box. Here you can select the
category you want to search and match it with any or
all words. Click
here to search for products now.
If you order same products every time or do not want
to look for products simply add the products to your
Wishlist and you can access them whenever you log in.
You do not have to search for them every time.
Product Availability and Out of Stock Items (top)
Sometimes a product may be out of stock. We replenish
our stock weekly or daily depending on the availability.
The best way to keep track of which products are in
stock is by adding them to you Wishlist. You can then
go to your Wishlist and check the status. At this time.
we do not have a back order system.
Finding product information
and ingredients (top)
Once you have found your product you can view the details
about it on the details page. Simply click on the product
image or name for the product details page.
For ingredients, click on the ingredients link on the
product details page.
Your Ayurvedic Skin Type
We strongly recommend that you buy products made for
your specific skin/body type. You can be a Vata, Pitta,
or Kapha. If you are a combination of one or more elements
you fall under the Basic category. Bindi has a comprehensive
skin/body type analysis system that will tell you your
skin/body type once you have answered all the questions.
You are then on your way for a life changing experience.
Placing an online order(top)
You can order very easily using Bindi.com.
Step 1: Adding products to your cart
- If you are a wholesaler, please log in before
performing any of the steps.
- Click on the "Add to Cart" link to place
items in your shopping cart. You can enter the quantity
in the quantity box if you are buying more than one
of a particular item.
- To remove a particular item simply click
on the trash bin image next to that item. You can
empty you entire cart by clicking the "Empty
- To change the quantity of a particular item,
click on the product name or quantity links.
Step 2: Proceeding to checkout
- Once you are done adding products to your
shopping cart, click on the "Checkout" link
to pay for the items.
- If you are a returning customer you must enter
your email address and password to log in. If you
do not remember your password click
here. If you are a first time customer simply
enter your details and an account will be created
- If your delivery address is the same as your
billing address you are not required to reenter it.
- Select the type of shipping you want based
on how fast you want the products delivered to you.
Step 3: Enter payment information
- Check all items in your cart and the grand
total. You will not be able to make any changes once
you have confirmed your order.
- Enter any comments you have about order or
special requests. If you want the package to be left
at your door without signing for it, type "No
Signature Required" in the comment box.
- Finally, enter your credit card information
and click on "Confirm Order." You are done!
Payment Methods (top)
Bindi.com only accepts Mastercard and Visa. Wholesalers
can pay by credit card or use the special payment terms
assigned by Bindi.com. Retails customers can only pay
by a credit card.
Sales Tax (top)
By law we are required to apply sales tax to all orders
shipped in New York state. There is no sales tax for
Order Confirmation Emails (top)
Immediately after you have placed a successful order
an order confirmation email is sent to you with your
order details and account informaiton. This a proof
of receipt of your order. You can view this recepit
at any time on Bindi.com by logging in to your account.
Canceling and modifying
You can make changes to your order by viewing you shopping
cart. Once you have confirmed the order you can not
make any changes to that order. At this point please
call 800-952-4634 (9am - 5 pm EST) to verify any possibilities
of making changes.
Once your order is in "Processed" status,
we are unable to change it. You can return the items
for a full refund.
Problems with checkout (top)
Most problems with checkout occur when you enter wrong
information. During such time, you will prompted about
the error. Simply go back and enter the correct information.
You will get an error if your credit card is denied
by the bank for any reason. You order will not be processed
successfully and no charge will be made to your credit
If you encounter any other problems after you have entered
payment information, please contact Customer Service
at 800-952-4634 (9 am - 5 pm EST). We will try our best
to solve the problem.
Security Online (top)
Secure and safe shopping experience for our customers
is of paramount importance to us. All our credit card
transactions are encrypted with a secure connection
certified by Thawte which means that your credit card
information is always secure with Bindi.com.
In addition, we never give out your information to any
third parties, unless legally required to do so.
AND RETURNS (does
not apply to wholesale customers)
Shipping costs and delivery
Bindi.com delivers only by UPS. UPS provides more detailed
tracking information for your package.
||$ 6.00 US
1-3 business days
3-7 business days
2 Day Air
||$ 8.00 US
Next Day Air
Business Days: Monday - Friday, excluding federal holidays
within the United States.
UPS: Orders must be placed by 1 pm Eastern Standard Time
(EST) to be processed on the same business day.
UPS Delivery Map for UPS Ground Shipments:
Orders placed between Monday-Friday are processed on
the same business day or the next business day. Orders
received on Saturday or Sunday are processed on Monday
Bindi.com ships internationally. All international orders
must be placed by phone. Please call 1-800-952-4634
or 1-718-268-7347 to order.
Free Shipping (top)
All orders over $100 receive free UPS Ground shipping.
Alternatively, you can select faster methods of shipping
for the regular price.
Returns & Exchanges (top)
Customer satisfaction is our goal. We gladly accept
returns on products used or unused. If for some reason
you are not satisfied with Bindi products (we highly
doubt that!), you can return the products within
20 days from the date of your invoice for a
full refund. No questions asked.
No refunds or exchanges will be given on books, videos, and trial size products.
We do not refund the original shipping and handling
cost for your package.
To return a product,
- place it in the original packaging.
- make a copy of the original invoice and mark
the items you are returning.
- Write the reason for the return. You are done.
Mail your returns to:
Bindi Skin Care
109-17 72nd Rd #6R
Forest Hills, NY 11375
Exchanges: If you
wish to exchange an item, call Customer Service (800-952-4634,
For damaged goods/wrong goods sent:
Merchandise to be returned for an exchange within
20 days from the date of invoice and we do not accept returns of bindi skin care travel kits and trial size products. Bindi
will pay for the return shipping by sending a UPS call
tag for the damaged products and for the wrong goods sent only. Please call Customer Service at 1-800-952-4634 to
arrange for an exchange.
Order Status & History (top)
You can track the status of your order online at www.bindi.com.
Use the My Account link to log in and view the status
of your most recent order and order history. You will
find the UPS tracking summary of your package in this
If your order status is "Placed" then it has
not been shipped yet.
If your order status is "Processed" then your
order is in the warehouse ready to be shipped.
Registration and Sign In (top)
Registration is easy. All you have to do is provide
your name, userid, email address, and password. You
can enter shipping and billing information at your convenience.
Once you are registered, you can manage your account,
check order status and history, and add products to
your Wishlist to access the next time you visit Bindi.com.
Once you sign in, you have access to your account and
Wishlist. You can then change any information on your
account or place orders.
If you wish to register as a wholesale customer then
you will have fill in the Wholesale
Account Request and await our approval.
My Wishlist (top)
This is a very useful feature that lets you save your
favorite products for later purchases. If you purchase
certain items frequently then you can add them to your
Wishlist. You can then access these products later by
logging in to your account. This will save you time
you spend looking for a particular product.
To add a product to you Wishlist, click on the "Add
to my List" link.
To remove products from you Wishlist, use the "Click
here to REMOVE products from your list" link. Select
the products you want to delete and click "delete
Changing your Information/Password (top)
To change your account information, log in using My
Account link and click on Review my Details link. Enter
the information you want to change and update.
Please read the privacy
We do not give your personal information to any third
party, unless legally required to do so.
How to get a wholesale
Bindi.com now offers wholesale ordering online. It is
as simple as placing any other order.
To open a wholesale account, please fill in the Wholesale
Account Request form. Please read the requirements
in the wholesale
How to place a wholesale
You must log in before you add any products to your
shopping cart. If you miss this step you will not be
able to view the wholesale prices.
Once you have logged in, simply follow the steps described
in the retail ordering information.
Your first order is always a credit card order. After
that you will have to call Bindi customer service for
other terms like Net 30, Net 60 etc.
Wholesale Order Shipping (top)
There is no free shipping for any wholesale order unless
Wholesale shipping prices are automatically calculated
based on the weight of your package and destination.
There is no fixed rate shipping. You can select from
UPS Ground, UPS 2 Day Air, or UPS Next Day Air.
If your order is less than $75, you will be charged
a $10 handling charge excluding the actual shipping
The delivery schedule is the same as retail orders.
Wholesale Policy (top)
Please go to the Wholesale
page to view the policy.